Return Policy
Eligibility for Returns
We accept returns under the following conditions:
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Items must be unused, and in original packaging with all items that come in it.
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Returns must be initiated within 30 days of the delivery date.
Final sale items, gift cards, and personalized products are non-returnable.
How to Initiate a Return
To request a return:
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Contact us at contact@leaperbrand.com to start the process.
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Provide your order number and reason for return.
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We will provide a return shipping label if applicable.
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Once received, we will inspect the item and process your refund.
Refunds & Processing Time
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Refunds will be issued to the original payment method within 7-10 business days of approval.
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Shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong item sent).
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If eligible, store credit or exchanges may be offered instead of a refund.
Returns & Exchanges
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Shipping and Refund Terms
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For non-quality-related returns, the buyer is responsible for return shipping costs. A valid return receipt must also be provided.
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For non-quality-related returns, Anker will only refund the cost of the product itself.
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For pre-order items, the 30-day return period begins on the shipping date, not the order date.
Product Condition Requirements
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Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
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Returns must include all original accessories.
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All returned items must be in their original packaging.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery for a replacement or refund.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
We recommend using trackable shipping to ensure your return is safely received.
Contact Us
For any return inquiries, reach out to us at: Email: contact@leaperbrand.com